A widening gap between customer expectations and experiences in health insurance claims processing is creating opportunities for AI-driven solutions, according to new research by Sprout.ai, a claims ...

Glia launches GVA Learning 360, which generates responses based on contact centre staff conversations rather than documentation Glia, a provider of unified interaction management technology, has ...

Monzo, the digital banking platform, has launched Contents Insurance after research revealed half of UK renters either lack coverage or don't understand what it is.