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Zoom introduces new AI capabilities and agents

Zoom introduces new AI capabilities and agents with major release

The company announced AI enhancements to its products including Zoom Meetings, Phone, Team Chat, Docs and Contact Center that will allow AI agents to take complex actions and orchestrate task execution for customers.

Seeking Alpha on MSN · 1d

Zoom unveils new agentic AI skills, agents for its AI Companion product

Zoom is also bringing agentic skills to Zoom Contact Center with specialized AI agents. Zoom customer experience, or CX, innovations include enhancements to Zoom Virtual Agent chat and the introduction of Virtual Agent for voice, AI intent routing capabilities, and Advanced Quality Management, according to the company.

Bloomberg L.P. · 1d

Zoom to Add Agentic Capabilities

Zoom is looking to new AI capabilities to help increase user engagement. Zoom Chief Product Officer Smita Hashim says the company's updated AI Companion will be able to take over busy work for users.

AZoAI on MSN1d

New AI Detects When Your Zoom Call Is About to Get Awkward

Researchers at NYU have developed an AI model that analyzes turn-taking and facial cues in videoconferences to predict, in ...

12d

Virtual Communication: Tips For Effective Online Interaction

Tools like Zoom. Microsoft Teams and Slack clearly offer advantages. But like any good tool, these must be used carefully.

Lifewire on MSN6mon

How to Fix It When a Zoom Camera Is Not Working

Select the camera icon during a call to enable it ... However, it's always better to chat face-to-face, so it's worth ...

Mashable11mon

Zoom unveils all-in-one AI work platform for more than just video conferencing

Zoom Phone also got an AI upgrade so it can now provide post-call recaps and next steps, as well as prioritizing voicemails and pulling key information from voicemail and SMS messages. The video ...

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