Zomato has reportedly laid off nearly 600 customer support associates within a year of hiring them, as the company faces slowing growth in food delivery and mounting losses in its quick commerce unit, ...
The idea that AI has been replacing these jobs comes from its recent launch of Nugget, an AI-powered customer support ...
Zomato had hired around 1,500 employees under its Zomato Associate Accelerator Program (ZAAP) a year ago for customer support ...