One of the most common pitfalls is customer concern over AI and ethical data handling. It’s not all bad news that AI is changing consumer privacy expectations and behaviors. However, businesses ...

As a result, the service supports better tailoring of resources to customer needs without overprovisioning. PTC also gained better control over maintenance windows and in-place upgrades. “With Azure ...

Jonathan Denby, head of corporate affairs at Greater Anglia, sponsor of the Customer Excellence Award, tells us what he brings to the judging process for the EADT Business Awards 2025.

A customer relationship management (CRM) database is a resource that contains all customer data that all departments within an organization can access. These data include customer information ...