AI as a sanity-checking ally. AI is being used to monitor agent stress, cognitive load, and burnout risk—acting as a real-time support system, not just a compliance watchdog. Reducing burnout, ...

With the spring season here, a new wave of job opportunities is opening up across Ontario. This week’s listings include roles ...

(PRNewsfoto/CCW: Customer Contact Week) This year's CCW Las Vegas will be an epic experience, packed with new ideas, trends, and innovations in customer contact. "For over 25 years, CCW has been ...

March 14 (UPI) --The United States Postal Service is expected to cut 10,000 jobs from its workforce over the next 30 days, Postmaster General Louis DeJoy confirmed this week. The positions will be ...

The Internal Revenue Service ordered most of its approximately 20,000 customer service employees back to the office this week, ending a long era of hybrid and remote work. There was just one ...

The 54th National Safety Week is being observed across the country. The week is celebrated between the 4th to 10th of March annually in the country, to raise awareness about safety precautions across ...