The Social Security Administration — already reeling from plunging customer service following a rapid downsizing under the ...

At the ABC 360 Conference, Catherine Kuhlmann drove home a powerful truth: no one in EMS is exempt from the responsibility to ...

Congress MP Karti Chidambaram on Thursday demanded the government rationalise charges levied by banks against basic services they offer and make them customer-friendly. Raising the issue during the ...

Bharat Sanchar Nigam Limited (BSNL) announced April as "Customer Service Month" - a nationwide initiative dedicated to ...

Questions about thousands of customers, who went months without bills from National Grid this winter, got Massachusetts state ...

Unhappy Rentoza customers have flooded social media and consumer review platforms with complaints about product delivery ...

Connecting Retail report finds retailers identified networking and IT as the biggest frustration, with two-fifths suffering ...

A fragmented customer experience is frustrating and costs your business real money. The Fast Company Impact Council is an ...

Marking the 21st anniversary of Gmail, Google is preparing to roll-out a new end-to-end encryption standard for its email ...

“AI is still the No. 1 thing that people have talked about,” says David Singer, global vice president of go-to-market strategy at Verint. “In the last couple of years, there were a number of AI pilots ...