THE Tanga Urban Water and Sanitation Authority (Tanga UWASA) has unveiled an ambitious strategic plan aimed at increasing ...

Best Practices Awards recognize the innovative ways that electric utilities are improving customer experience and engagement.

Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

The Rhode Island Foundation awarded $3 million in grants to Newport County nonprofits in 2024, helping push the organization ...

I love my Blazer EV but the Chevy dealership I take it to provides poor customer service, I'm not sure what my options are ...

Qualtrics is staking its claim in the competitive enterprise AI landscape with the introduction of Experience Agents at its ...

Mayor Mike Duggan has proposed a 52% cut to the land bank's subsidy from the city. The land bank's CEO said it could impact ...

VDOT has updated its schedule for road work and maintenance that will be ongoing during the week of March 17-21.

Current and former employees, both Republican and Democratic, are raising alarms about the damage cost-cutting efforts could ...

The Internal Revenue Service ordered customer service employees back to the office. There was just one problem: not enough desks.

Less than a week after taking over, Kolluri announced initiatives ... of buses for years and then faking the numbers on ...

The Princess of Wales is joining the royal family at the Commonwealth Day Service of Celebration Janine Henni is a Royals Staff Writer for PEOPLE Digital, covering modern monarchies and the world ...