In my world I sell by always employing the best customer service principles. Many relationship managers, salespersons, and ...

There are three elements I believe companies should focus on to create a great customer experience for the modern consumer: ...

Instead, I want to share a two-part series from Senior Market Analyst Brian Hunt that I think you’ll find incredibly valuable. The second part of this series will be available in your next Smart Money ...

leading to a surge in sales. An AI assistant on their screen helps the customer service agents figure out the right answers to customers' queries. Verizon first started deploying the new AI ...

Many people choose a credit card for its great rewards program or signup bonus. But what they often forget to consider is its customer service. By opting for credit cards with the best customer ...

To further assist prospective customer service and sales applicants, TTEC’s new on-site hiring process guide also contains a host of tips on how to write a resume, prepare for a job interview, and ...