Distinct buyer journey stages represent the customer’s mindset and decision-making process. An effective way to utilize sales software like a CRM system is to map out this process to create ...

Zomato CEO Deepinder Goyal apologised to a Bengaluru customer who was charged a ₹2 “veg mode enablement fee” for ordering vegetarian food. Zomato CEO Deepinder Goyal on Friday apologised to ...

Discover expert insights from Sahil Fauzdar on advanced client profiling strategies beyond demographics. Learn how businesses can leverage AI, behavioral data, and market trends to optimize sales and ...

The rapid acceleration of ecommerce means the traditional customer journey is no longer linear. There are several ...

This mapping integration allows you to easily plot routes, track field agents, optimize travel times, and ultimately create a more intuitive and efficient customer engagement strategy. Integrating ...

"Zomato is an accidental company. It was born out of a simple desire to serve, and over time, it became a business. And the journey has been nothing short of extraordinary," excerpts from his ...

We will also change our stock ticker from ZOMATO to ETERNAL... A company has multiple founding moments, and I hope this change is another one in our journey into the future,” added Goyal.

We want to rename Zomato Ltd, the company (not the brand/app), to Eternal Ltd," Goyal stated in the letter. Goyal shared his reflections on the company's journey in a heartfelt message.