Explore how real-world brands are using AI to understand their audiences, anticipate churn and personalize at scale.

I’ve seen first-hand how even the smallest overlooked friction point can cost millions. The world’s most successful companies obsess over every step of the customer journey because they ...

HubSpot is back with a number of AI innovations and platform updates. Nicolas Holland, SVP and Head of AI at HubSpot, discusses some of these updates, including a new Knowledge Base Agent and a Journe ...

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This is why earning points and miles is only half of the travel rewards journey, and it's equally important to have a plan to use the rewards you earn. It can make sense if you're saving points ...

Jackie Studdert’s journey from Long Island to leadership ... mentorship, and improving customer experiences in the mortgage sector. On the Power House podcast, Clayton sat down with Robert ...

Discover cards are currently not available on CNBC Select and links have been redirected to our credit card marketplace where you can review offers from other issuers like American Express or ...

For many manufacturers, VAT refunds are not just a matter of convenience. They are crucial to cash flow. Delays in processing refunds mean businesses are left in financial limbo, unable to reinvest in ...

This is a recurring post, regularly updated with new information. Chase Ultimate Rewards points are the currency of most Chase-branded credit cards. You can earn Chase Ultimate Rewards points for ...

Rachel Craft is an associate points & miles writer at TPG. She's excited about introducing more people to the world of points & miles and helping fellow travel newbies make the most of their points.