Aqua, a division of Essential Utilities, is hiring customer service representatives for its call center in Cary.

Tranont won two Bronze Stevie Awards in the 19th annual Stevie Awards for Sales & Customer Service. Tranont's Customer Success Department was recognized for the Customer Service Department of the Year ...

Introduction Small businesses have to be cleverer in the competitive world of today to provide outstanding customer service. Optimizing call center services for small businesses is among the best ...

The CSR Academy's three-day May training event is designed for customer service representatives, dispatchers, and call center ...

Call centers must balance optimizing performance with adherence to strict regulatory requirements-such as those specified in the Telephone Consumer Protection Act (TCPA), Telemarketing Sales Rule (TSR ...