The CSR Academy's three-day May training event is designed for customer service representatives, dispatchers, and call center ...

Introduction Small businesses have to be cleverer in the competitive world of today to provide outstanding customer service. Optimizing call center services for small businesses is among the best ...

Aqua, a division of Essential Utilities, is hiring customer service representatives for its call center in Cary.

With technology evolving at lightspeed, what will call centers of the future look like? And will we soon be talking to AI ...

Close the loop with care. Deborah Bearden trains associates to respond meaningfully to customer feedback—no generic templates ...

Tranont’s Customer Success Team wins Bronze for Department of the Year; Loni Smith wins Bronze for Customer Service Training ...

The high turnover in sales and customer service comes at a steep cost. According to industry research, hiring, training, and replacing a single contact center agent can range from $7,500 to $10,000.

ISG has distributed surveys to more than 90 contact center service providers serving the global market. Working in collaboration with ISG's global advisors, the research team will produce three ...

Philadelphia, Pennsylvania--(Newsfile Corp. - April 9, 2025) - Advanced Call Center Technologies ... Gold Stevie Award: Contact Center or Customer Service Outsourcing Provider of the Year Silver ...