Introduction Small businesses have to be cleverer in the competitive world of today to provide outstanding customer service. Optimizing call center services for small businesses is among the best ...

Aqua, a division of Essential Utilities, is hiring customer service representatives for its call center in Cary.

Close the loop with care. Deborah Bearden trains associates to respond meaningfully to customer feedback—no generic templates ...

Tranont’s Customer Success Team wins Bronze for Department of the Year; Loni Smith wins Bronze for Customer Service Training ...

ISG has distributed surveys to more than 90 contact center service providers serving the global market. Working in collaboration with ISG's global advisors, the research team will produce three ...

It makes all the difference when you find a remote job that offers paid training! Especially if you are new to an indust ...

One advantage of cloud-based phone communication systems is scale. Site amalgamation, with a single support system, is ...

Hey, even SCN has more than one awards program (and you should be on the lookout for the Installation Product Awards that ...

AIDEC Digital, a subsidiary of the AIDEC Group of Companies, has officially launched its state-of-the-art Process Outsourcing ...

Many companies are moments away from implementing new GenAI tools. But how will this technology will interact with their ...