A major factor contributing to this decline is Blinkit, Zomato’s quick commerce division, which has been bleeding cash due to ...

This is also happening due to increased usage of artificial intelligence (AI) in its customer services function ...

The idea that AI has been replacing these jobs comes from its recent launch of Nugget, an AI-powered customer support ...

Zomato, soon to be named Eternal, hasn't renewed contracts of the majority of workers associated with its Zomato Associate ...

In a major move, food delivery company Zomato has laid off as many as 600 customer support associates, less than a year after ...