THE Tanga Urban Water and Sanitation Authority (Tanga UWASA) has unveiled an ambitious strategic plan aimed at increasing ...

RBI Governor urges banks to prioritize grievance redressal to improve customer experience and trust, highlighting systemic ...

The Internal Revenue Service ordered most of its approximately 20,000 customer service employees back to the office this week, ending a long era of hybrid and remote work. There was just one ...

The Rhode Island Foundation awarded $3 million in grants to Newport County nonprofits in 2024, helping push the organization ...

Mayor Mike Duggan has proposed a 52% cut to the land bank's subsidy from the city. The land bank's CEO said it could impact ...

A man eating chicken nuggets from Burger King posted to Reddit last week that he found a mystery item in one of them, which ...

Franck Beaumin joined the agency in October after the role went unfilled for years. He is listening to riders, and trying to ...

YYJ has received the Airports Council International service quality award for best airport under two million passengers in ...

With the spring season here, a new wave of job opportunities is opening up across Ontario. This week’s listings include roles ...

MUMBAI: Stating that customer complaints reaching the RBI Ombudsman have soared by 50% annually in the past two years to sniff at a 1-million-mark, Reserve Bank ...

MWC 2025 unveiled AI-driven networks, autonomous service agents and hyper-personalized connectivity. What does it mean for CX?

DFCC Bank is reaffirming its commitment to putting customers first with the launch of Customer Appreciation Week 2025, a special initiative designed to recognise and reward customer loyalty. ..