Video calls and conferences are integral parts of today's business communication. They facilitate remote work, connect f ...

There’s no doubt about it: investing in B2B customer service is one of the smartest moves a business-facing company can make. If you’re happy to take our word for it without explanation or elaboration ...

I visited 3 NYC Social Security offices and called the 1-800 number to see what it's like to seek customer service after ...

Customer service can make or break a business ... Alongside automation, consider the different ways you can carry out call center quality assurance. Sit down one-on-one with agents and identify ...

Sky has said 2,000 call centre jobs are at risk under plans to move more of its customer service online. The media and telecoms company plans to close three of its 10 UK customer service centres ...

No matter how excellent your products or customer service are, complaints are inevitable in any e-commerce business. How you handle these complaints can be the difference between a one-time buyer and ...

"Getting rekt in ranked matches in Call of Duty Mobile? Don't worry, we've got you covered. Here are our top 5 tips and tricks to improve your gameplay and be a better player in COD Mobile.