This Tech Guide explores three of the most common consumer “headaches,” and how retailers can improve customer service.

Dealing with an upset customer is an inevitable part of call center administration. When a customer is dissatisfied with your team's service, it's crucial to approach the situation with empathy ...

patrons may leave the occasional coin from their change as a kindness but sizable tips are about rewarding exceptional service — and the new Florida bill seems modeled on this idea.