This Tech Guide explores three of the most common consumer “headaches,” and how retailers can improve customer service.

R&M Trucking have become the first US customer for the new Volvo on Demand "trucks as a service" offering with a new VNR Electric.

The owners of a Greenville dog rescue lost over $2,000 after a fake customer service rep stole their information.

Austin-based Yeti canceled a bulk order from a conservative nonprofit due to its policy against political customizations, ...

Known for having the friendliest staff in fast food, Chick-fil-A still holds the crown — even with a 2% dip this year. The ...

We're excited to announce that Marc Smith has recently taken on the role of president of PHP Distribution. Marc has been with ...

The Nuuly catalog is also a space that encourages women to experiment with their wardrobes, try out styles without having to ...

Find new ideas and classic advice on strategy, innovation and leadership, for global leaders from the world's best business and management experts.

AI technology is like having an 'employee that never takes time off' and can help car dealers offer round-the-clock customer service. That is according to ...

The policy shift and the initial two-week timetable to implement it drew strong opposition from AARP, which said the new requirements would place a heavy burden on Social Security ...

Amazon is one of the biggest retailers in the world, and that can make it quite challenging to shove past the FAQs, user forums, and Reddit threads to actually talk to a human over the phone.

Scammers are creating fake customer service accounts on social media to steal personal information, warns the Better Business Bureau.