Call centers must balance optimizing performance with adherence to strict regulatory requirements-such as those specified in the Telephone Consumer Protection Act (TCPA), Telemarketing Sales Rule (TSR ...

As call centers worldwide face an ongoing challenge hiring and retaining top-performing customer service representatives, JOBehaviors, a pre-employment behavioral assessments provider, is offering a ...

Coinciding with the commencement of call center operations, union telecom minister Jyotiraditya Scindia inaugurated the Vi Foundation’s financial literacy initiative, ‘Jaadu Ginni Ka’, aimed at ...

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

AI as a sanity-checking ally. AI is being used to monitor agent stress, cognitive load, and burnout risk—acting as a real-time support system, not just a compliance watchdog. Reducing burnout, ...

Customer expectations have evolved. Today’s consumers want instant responses, personalized service and seamless interactions across multiple channels. Traditional call centers—even with highly ...

A new artificial intelligence startup is addressing the frustrating experience patients can have when calling a health plan ...

We have all experienced frustrating customer service at some point, whether it is with Verizon, T-Mobile or AT&T. But just ...

From a live Erica to an AI-driven Erica THE Bank of America (BOA) introduced Erica in 2018 as an AI-powered virtual assistant ...

DURHAM, N.C. (WNCN) — Revco Solutions in Durham is looking for patient customer services representative. The job is pretty cut and dry. The customer service representative will talk to patients who ...

AI Patent Portfolio Bank of America holds nearly 7,400 granted patents and pending patent applications, the most U.S. granted patents of any financial services company. More than 1,200 of these ...

Discover VirTra's Q4 2024 earnings insights and future strategies that bolster immersive training solutions for law enforcement and military worldwide.