Call centers must balance optimizing performance with adherence to strict regulatory requirements-such as those specified in the Telephone Consumer Protection Act (TCPA), Telemarketing Sales Rule (TSR ...

AI as a sanity-checking ally. AI is being used to monitor agent stress, cognitive load, and burnout risk—acting as a real-time support system, not just a compliance watchdog. Reducing burnout, ...

From a live Erica to an AI-driven Erica THE Bank of America (BOA) introduced Erica in 2018 as an AI-powered virtual assistant ...

DURHAM, N.C. (WNCN) — Revco Solutions in Durham is looking for patient customer services representative. The job is pretty cut and dry. The customer service representative will talk to patients who ...

Acquisitions and New Innovation AnywhereNow has a proven track record in successful M&A, most recentlyacquiring Deepdesk and Tendfor in 2024. The company continues to invest in innovation across its ...

Beaumont's 2024 accomplishments include infrastructure investments, tech advancements, and strengthened partnerships, as ...

Senate Democrats are opening an investigation into reports that Elon Musk’s Department of Government Efficiency (DOGE) is ...

Joe Park, Chief Digital and Technology Officer at Yum! Brands, on how AI is transforming the fast food industry.

Year after year, millions of children fall behind in reading, and the consequences are profound: reduced lifetime earnings, ...

Nutramax Laboratories Consumer Care, Inc. is pleased to share the results of a newly published human clinical study by Yuan et al., in the Cancer Prevention Research journal.

A college degree is a great asset when looking for a work at home job, and statistics show that people with higher level ...

Q2 2025 Earnings Call Transcript April 2, 2025 Penguin Solutions, Inc. beats earnings expectations. Reported EPS is $0.52, expectations were $0.35. Operator: Good afternoon. Thank you for attending ...