FIS Global, the Capital One service provider involved, said it has "restored access" and processing should be done Friday.
Capital One users were reporting issues with receiving their deposits on Thursday morning, leaving many customers wondering where their money and paychecks are. Complaints on social media were pouring in via the @AskCapitalOne customer service account on X, formerly Twitter.
A “technical issue” of a third-party vendor that Capital One uses is affecting some of the bank’s customers to access deposits and other services.
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"Guess I'll be eating ramen again tonight," tweets one customer on third day of issues linked to a data-center power outage.
The Capital One Venture X Rewards Credit Card shook up the premium rewards credit card market when it launched in November 2021, giving legacy cards like The Platinum Card® from American Express and the Chase Sapphire Reserve® a run for their money.
Thousands of Capital One users are still reporting issues of the financial corporation being down, impacting direct deposit and other services.
According to Capital One, the disruption began on Wednesday and is due to a technical issue with one of its service providers. The outage has impacted the processing of some deposits, payments and transfers. Customers began reporting deposit-related issues -related issues on Thursday, according to Down Detector.
A power outage and hardware failure at fintech FIS last week delayed deposits and payments at 27 banks, including Capital One.
Days after an outage, Capital One Bank customers are reporting they still can't access their accounts. Here's what the company is saying.
The information for the following product(s) has been collected independently by Business Insider: Capital One Venture X Business Card†, Capital One Spark Cash Select†, Capital One Spark Miles ...
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