Loyalty isn’t love, it’s utility, habit and frictionless design, and it’s time marketers built programs that reflect that ...

Healthcare systems are overwhelmed by the volume and complexity of digital records, from telehealth to billing to imaging.

How will AI empower humans? Dr. Haiyi Zhu explores this topic and more in this second article in a series on AI visionaries.

Reltio’s scalability, flexibility, and data unification capabilities cited as reasons for the selection REDWOOD SHORES, Calif.--(BUSINESS WIRE)--Reltio® announced today that Aviva plc, one of the UK’s ...

Gerent augments TELUS Digital’s agentic AI expertise to empower human and autonomous CX agents Vancouver, B.C. (May 28, 2025) - TELUS Digital Experience (TELUS Digital) (NYSE and TSX: TIXT), a leading ...

Gainsight, the retention engine powering the world’s most customer-centric companies, today announced the launch of Atlas—a new generation of AI agents purpose-built to help companies guide their ...

Integration provides businesses unprecedented ability to optimize conversations with leads. ATLANTA--(BUSINESS WIRE)--CallRail, the lead engagement platform, today announced a new integration ...

New agentic AI capabilities orchestrate the buying experience across digital, voice, and messaging channels, empowering revenue teams to connect every step of the buying journey to drive efficient ...

Disconnected teams dilute marketing ROI. CMOs can unite digital, field and SDRs through IDG to build a high-impact, ...

AI-led deals continue to scale in size and frequency. NICE closed its largest CXone Mpower deal in Q1—worth over $100 million ...

Many businesses struggle with disconnected systems and rigid business processes. Avaya Infinity™ Platform is here to cut ...

Leading enterprise firms and SaaS providers now recognize that measuring CX requires a 360° lens and real-time insight. They ...