Great customer experiences start with human connection, and technology should enhance, not replace these interactions.

Fast Company Executive Board member Sonita Lontoh offers advice on navigating AI risk and opportunities at the board level ...

Once you’ve determined a problem, define the specific outcome you aim to achieve by implementing technology—like increasing ...

Modern businesses need to prioritize the protection of sensitive data, not just to satisfy regulators but to preserve the trust of their customers.

CBInsights conducted a survey with 50 senior strategy professionals to examine their approaches to generative AI (genAI) ...

Know the importance of corporate strategy, types of strategies, and how to evaluate them for long-term success in a dynamic ...

With an IT strategy that aligns IT with the organization’s goals, CIOs can champion technology-driven innovation to create new revenue streams, strengthen the company’s competitive position ...

Leaders in Citi's technology unit and its "crown jewel" services unit announced a raft of changes as key leaders step down.

In a sector often overshadowed by labyrinthine supply chains and erratic profit margins, Sage—known primarily for its ...