After making negative headlines last month for controversially eliminating its policy of free checked baggage for customers, ...

Southwest Airlines is facing a federal lawsuit from a Utah couple who allege their 4-year-old son suffered second-degree burns after a flight attendant spilled hot coffee on him during a flight. The ...

In a statement from Southwest CEO Bob Jordan discussing the planned changes for the airline in 2025, he acknowledged that the major shifts in popular policies may not be well received by long-time ...

A lawsuit filed against United Airlines and its flight academy in Goodyear accused the company of defrauding and deceiving ...

And, unlike with its lawsuit, Southwest is asking the ... expiring credits for canceled flights, are making Southwest more like other major airlines. In its FAA complaint, Southwest insists ...

It has not been a particularly good month to be a frequent flyer with Southwest Airlines (LUV) . At the start of March, the Dallas-based airline announced that it was getting rid of its longtime ...

Now, the airline has sparked outrage amongst its customers with yet another major change. Like its free bag policy, Southwest has long offered another extremely customer-friendly policy in that ...

The carrier does not have "hubs," but it does have sizable operations at many of its "focus cities" across the country.